Custom Orders

All florals are handmade by me (Chloe!) using high-quality faux flowers. Each piece is fully customisable, and I’ll work closely with you to make sure you’re happy with everything before your big day.

You’ll receive photos and/or videos during the design process so you can see how your arrangements are coming together. You’re more than welcome to request changes at this stage — I want you to love every single detail!

Once you’ve approved the final designs, they’ll be carefully stored, ready for delivery or in-person setup on the day.

 

Payments & Deposits

Once we’ve agreed on your design and total quote, I’ll send an invoice via email.

You have two options when placing your order:

• Pay in full now – If you're ready, you can pay the full amount upfront. This will allow me to begin production straight away, with an estimated 8-12 week turnaround during busy periods.

• Pre-order with a deposit – If your event is in the future, you can secure your booking with a non-refundable deposit of either £50 or 20% of the total order, whichever is greater. This option holds your spot in my calendar and allows you to pay the remaining balance later.

If you choose the deposit option, the final balance is due no later than 4 months before your event date.

For example: if your wedding is in August 2026, your balance must be fully paid by April 2026 at the latest.

Once your balance is paid in full at any time before the deadline, your florals will move into production with an approximate 8-12 week turnaround.

Please note: no materials will be ordered and no work will begin until full payment has been received.

Deposits are non-refundable under any circumstance.

 

Timelines & Setup

Once full payment has been received, your order will move into production. My standard turnaround time is 8-12 weeks during busy periods, although it may be completed sooner depending on my schedule and material availability.

If you need your order within the 12-week standard turnaround, this may be considered a rush order and will incur an additional fee to cover expedited material sourcing and priority production.

Rush orders will be completed as soon as possible and delivered before your agreed event date.

Your florals will be carefully packaged or stored until delivery, collection, or setup.

 

Styling & On-the-day Setup

If you’ve booked me to attend your venue for styling/setup, this will be arranged separately with you, including any additional fees for travel, early venue access, or overnight accommodation if required.

On the day, I’ll bring your arrangements with me and ensure everything is styled and positioned exactly as we’ve discussed — whether it’s dressing the ceremony aisle, styling a top table, or placing centrepieces.

Once setup is complete, responsibility for the care and handling of the florals passes to the venue, styling team, or your nominated contact.

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Changes & Cancellations

You’re welcome to request small changes during the design process. Once you’ve approved the final design, no further edits can be made.

Cancellations can be made within 3 days of paying your deposit, provided no materials have been ordered and work has not yet started.

As each item is handmade and bespoke to your order, refunds or returns are not available unless there is a fault with your florals.

 

Important Info

Faux florals are carefully crafted and should be stored somewhere dry, safe, and away from direct sunlight.

Colours may vary slightly due to screen settings, lighting, or flower availability — but I’ll always aim to match your vision as closely as possible.